FAQs

Frequently Asked Question (FAQs)

DO I HAVE TO BE REGISTERED AT BONESHIA.COM TO BE ABLE TO BUY?

No, at www.boneshia.com it is possible for you to buy the products that you like the most in an agile and safe way, without having to fill out a registration form. You simply have to provide us with your e-mail, name, surname, telephone number, identity card, when taking your products from the cart to payment. Follow the normal purchase process informing us your delivery address and preferred means of payment. Easy and fast, the way you like it.

HOW CAN I TRACK MY ITEM?

Once your order is dispatched, you will receive a shipping confirmation, along with your order tracking details. If you do not receive this email, you can contact us and we will gladly give you all the information you need about your purchase.

DO YOU OFFER RETURNS OR EXCHANGES?

Yes, we offer returns of our jackets for up to 8 days. To read our full Returns Policy, CLICK HERE.

WHAT DO I DO IF I RECEIVE A DEFECTIVE ITEM?

Send us an Email with your order number and a photo of the fault. Once we receive your request, we will arrange a replacement or refund for you.

WHAT DO I DO IF I RECEIVE AN INCORRECT ITEM?

Please send us an Email with your order number and the incorrectly received design. Once we receive your request, we will ensure that you receive your original request.

HOW CAN I USE A GIFT VOUCHER/PROMO CODE?

When you are ready to check out and are viewing the items in your cart, click Continue to checkout. You will then have the option to add your discount code or promo code to your order. Please note that only one discount code can be redeemed per order.

WHAT CAN I DO IF MY PROMO CODE DOES NOT WORK?

Gift cards are case sensitive, so please check the caps lock. If you are still having trouble applying your promo code or gift card, please contact our customer service team here.

HOW LONG WILL IT TAKE TO GET MY ORDER?

If your order items are in stock, your order will be shipped the same business day if placed before 12 pm UTC / GMT -5 hours or the next business day if placed after 12 pm UTC / GMT -5 hours.

During busy periods, promotional events, and sales there may be delays in the shipment of your order. Thanks for understanding.

CAN I CHANGE MY ORDER?

Our warehouse begins processing orders immediately after they are placed, we cannot guarantee that requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change, please contact our team immediately and we will try to help you with any changes, as once the order has left our facilities we cannot make any changes.