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If you need to Exchange or Return an item, we shall assist you in getting started. You Just need to get your order number ready, can be found that number in your order confirmation email.
Boneshia Fashion offers the most specialized yet stress-free Return/Exchange policies. We understand the fact that you must receive what you have paid for and therefore, if you have any concern with the quality of the purchased jacket, you can either Exchange or Return that product within 10 days. But before you do so, send us an email at info@boneshia.com before mailing the product so we can inform our warehouse manager of your return item in advance.
• You can Return/Exchange any product purchased by boneshia.com. You have a 10 days to either Return or Exchange if you are not completely happy with that product. But after 10 days, NO return or exchange will be offered.
• For our customer’s pleasure, we also offer store credits, which means that you can use the credit in future if you think you don’t like any product now or wait till we get any new products in our store!
• If the product is damaged, torn, mistreated, altered or misused, then we will not accept it for either Exchange or Return and you have to keep it, even if sent within 10 days.
• We ensure before shipping every product that quality matches our standard needs. If it gets spoiled during shipping, we will prepare a new product and mail it on our expense with expedite shipping.
• Custom or personalized items and final sale items are not eligible for returns or exchanges.
• One must accept the order in order to return or exchange it. If you did not accept the order shipped, you would not be eligible for return or exchange.
• The product shipped from outside the USA warehouse will not qualify for a return. We advise you to carefully select your size.
• Since we offer free shipping on all our merchandise, which is why we do not provide a return label, and it is the buyer's responsibility to ship the product at their own expense.
• Refunds will be issued to the original payment method or as store credit, depending on the circumstances.
• Suits are not eligible for returns or exchanges.
• Sale Products are not eligible for returns or exchanges.
• Products under $100 are not eligible for returns or exchanges.
• International orders are not eligible for returns or exchanges.
• For cancelling within 3 days, there will be a 25% subtraction from the total payment.
• For cancelling within 7 days, there will be a 45% subtraction from the total payment.
• No cancellation will be honored if the requisition comes after 7 days from the order placing day.
Contact our support team if you're considering replacing the received product with another article or a different size from the one you ordered.
Our store provides size selection aid and detailed sizing charts. In case if one still not satisfied with the size chart, you can contact our customer support at Info@Boneshia.com
If you need a guide with sizing and wish to purchase two different sizes for trial purposes, get in touch with our support team beforehand. You can find the perfect size with the help of our customer support service.
Order cancellations are accepted if the product hasn't been dispatched. However, once the product has been dispatched, the customer must receive it to start the return process. Refusing to accept the package will result in no Refund or Exchange.
Send us an email: Info@Boneshia.com
