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FREQUENTLY ASKED QUESTIONS

Can I pay online to buy a jacket? How can I make the payment?

Yes, you can pay us. We accept all the payment methods available in the USA and worldwide, not limited to PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover. Our website is 100% SSL Secure so that you can shop without any worries.

I am interested in buying real lambskin black leather jacket for men but not sure about my size?

You can select the close match size from the size chart available on our product page, and rest our team will content you to guide you on how to measure your body to get the perfect fit leather jacket.

How can I find my order information?

When you order any of Boneshia products, you will get a confirmation email along with a link to get a live update on your order tracking. However, you can always email us at info@boneshia.com if you need further assistance.

I am not confident enough to enter my card details. What should I do?

Our website is fully secure and 100% compliant with SSL, so your card and any other personal information are 100% confidential. We do not share your private and confidential information with any third-party resource. Please feel free to know more at our privacy policy page.

Can I return the jacket if I don't like it or if it does not fit me perfectly?

You can return our products if they fall under any circumstances mentioned on our return policy page. To find out more, please visit the page or email us at info@boneshia.com

How long would it take for a jacket to be received at my place?

As long as we receive your order, we will send you a confirmation email; after this our support team may contact you if they need any size confirmation from you to ensure you get the best-fitted leather jacket. Your order will usually reach you within 10 business days.

need-help-boneshia-faq

Do you offer free shipping on all orders?

Yes, we do offer free shipping on all our orders.

Do you offer free shipping on international orders?

Yes, we do offer free shipping on international orders. To know more about our free shipping policy, please visit our shipping policy page thanks.

Do I need to pay the courier to return it?

Since we offer free shipping on all orders, you need to pay for the return shipment.

I haven't received my order yet. What should I do?

There is nothing to panic about this situation; please write to us at info@boneshia.com our support team will immediately contact you with an update on your order.

What do I do if I receive a faulty item in my order?

All of our orders undergo all the QA checks in case you find a faulty item. Please feel free to contact us; our support team would love to assist you in the best possible way.

Will my order be charged for customs and import duties?

We cannot guarantee the customs and import duties because they rely on each country's customs. But for the USA, you will not charge for any customs duties.

Are There Any Hidden Shipping Costs?

Our company philosophy is to offer you fair pricing and the best value for your money which is why we cut every corner and avoid any middleman to provide you the most from your purchase.

Custom Order

I want to order a custom size jacket; how can I do so?

Yes, we do offer custom-size jackets; just select the custom size option while ordering at our website, and our support team will get back on how you can provide us with your body measurements to design your dream jacket.

Can I choose different material to order my custom jacket?

Yes, you select from a wide range of leather options, including lambskin, cowhide, sheep skin, and vegan leather.

Are there any charges for requesting a custom order, getting a quotation, and discussing a custom order?

All our custom-order jacket quotes and discussions are free of cost.

What is the return policy for Custom Orders?

I am sorry, we do not accept returns on custom orders; however, before the shipment, we will send you complete images of the final order, so can you let us know if you like to make any changes.

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