Frequently Ask Questions
1. DO I HAVE TO BE REGISTERED AT BONESHIA.COM TO BE ABLE TO BUY?
2. HOW CAN I TRACK MY ITEM?
3. DO YOU OFFER RETURNS OR EXCHANGES?
4. WHAT DO I DO IF I RECEIVE A DEFECTIVE ITEM?
5. WHAT DO I DO IF I RECEIVE AN INCORRECT ITEM?
6. HOW CAN I USE A GIFT VOUCHER/PROMO CODE?
When you are ready to check out and are viewing the items in your cart, click Continue to checkout. You will then have the option to add your discount code or promo code to your order. Please note that only one discount code can be redeemed per order
7. WHAT CAN I DO IF MY PROMO CODE DOES NOT WORK?
Gift cards are case sensitive, so please check the caps lock. If you are still having trouble applying your promo code or gift card, please contact our customer service team here.
8. HOW LONG WILL IT TAKE TO GET MY ORDER?
If your order items are in stock, your order will be shipped the same business day if placed before 12 pm UTC / GMT -5 hours or the next business day if placed after 12 pm UTC / GMT -5 hours.
During busy periods, promotional events, and sales there may be delays in the shipment of your order. Thanks for understanding
9. CAN I CHANGE MY ORDER?
Our warehouse begins processing orders immediately after they are placed, we cannot guarantee that requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change, please contact our team immediately and we will try to help you with any changes, as once the order has left our facilities we cannot make any changes.